Pro Packaging Boxes do not offer next day delivery. Normally orders are dispatched in 10-12 working days, within Australia. Our normal shipping charges are for Australia mainland only. Our final invoice will contain taxes, shipping charges and there will be no hidden cost. We understand that parcels are important but due to weather and other issues, deliveries can be delayed and damage. Please contact our shipping agent directly (DHL, FedEx or Australia Post normally) for shipping related issues once the order has been shipped. The customer agrees that the ownership transfers to customer upon shipment. This means that the risk of loss, damage and title for such items pass to you (customer/purchaser/buyer) upon delivery to the carrier. Pro Packaging Boxes will not accept any claim or responsibility. It is sole responsibility of customer to check items, and apply for claims/mishandling to the carrier.
Policy and Procedure for Accepting Shipments:-
To protect you from liability, do not sign delivery receipt until shipment has been inspected thoroughly. Refuse to accept the shipment/carton if damage is visible. We cannot help you file a claim for any damage or missing items discovered after delivery receipt is signed. Your custom packaging orders can be delivered from any of our warehouse across the globe i.e it can be from Sydney, New York, Illinois, Lahore or London offices. This depends on the quantity, priority and nature of your order. If for any reasons your parcel incurs any custom or duty charges please pay directly to the shipping agent/carrier as soon as possible to avoid any delays. Kindly share your receipt for the Duty and Customs payment, so it can be reimbursed by us.
Returns and Refund Policy:-
All of our manufactured products are custom made and have No Resale Value. All sales are Final. CAREFULLY REVIEW EVERY DETAIL OF THE DIGITAL PROOF before making payments and approving your order for manufacturing. Once a digital proof is approved by customer by replying to email or chat, Pro Packaging Boxes is not responsible for any copy, design errors including misspellings, date or colour variations. The digital proof colours may vary with actual manufactured product due to digital screens and human eye colour variations. Once manufacturing has been started, customer is responsible for paying the entire invoice amount due for that order along with shipping charges and taxes. In some cases, refund may be extended to the customer if no work has been done by Pro Packaging Boxes on that order. Kindly note that such refund would be adjusted to cover a minimum cancellation charges of 25% per job. Pro Packaging Boxes cannot be held responsible for any damage to its products due to unforeseen or uncontrollable weather circumstances and also by the shipping company or the carrier. All complaints must be registered within 3 days of receipt of your final order. Please note in most cases minimum of 14 working days will be required to investigate claim. In addition, 7 working days will be required to process the refund. Photographic references will mostly be required to conclude the complaint. It is the responsibility of the customer to return the rejected or unacceptable pieces to our designated warehouse at their own expense. If we make a mistake, we’ll reprint, there are no refunds.
Pro Packaging Boxes accepts Bank Account transfers or Cash deposit to our bank accounts with reference. Orders will only be processed once Cheque, Cash or bank transfer funds are completely accessible by Pro Packaging Boxes. For limited use, we also offer Paypal options for more convenience to our customers. Since our orders are purely customised and have no Resale value, therefor, Customer cannot request for refunds with Banks, Paypal or other financial authority once order has been approved for manufacturing.